Maintenance & Support - Sites That Just Work
Constant Breakage. No Support. Technical Debt.
Site constantly breaks. Plugin conflicts. Security issues. No updates. No support. Technical debt piling up. Can't focus on business.
The "Constant Maintenance" Problem
😤 The WordPress Maintenance Treadmill
- • Monday: WordPress core update available. Backup, update, test. 1 hour.
- • Tuesday: 7 plugin updates. One breaks contact form. Debug, fix. 2 hours.
- • Wednesday: Site slow. Database optimization needed. 1.5 hours.
- • Thursday: Security plugin reports vulnerability. Patch available. Update, test. 1 hour.
- • Friday: Customer reports checkout broken. Plugin conflict. Troubleshoot. 3 hours.
- • Total: 8.5 hours this week. On maintenance. Not growing business.
💸 The Real Cost of Maintenance
Annual WordPress Maintenance Cost:
- • Your time: 5-10 hours/month × $100/hour × 12 = $6,000-$12,000
- • Developer maintenance contract: $200-500/month = $2,400-$6,000
- • Emergency fixes: $500-2,000/year
- • Plugin licenses: $300-1,000/year
- • Hosting (managed WordPress): $600-2,400/year
- • Total: $9,800-$23,400/year
Highlander Annual Maintenance Cost:
- • Your time: 0 hours/month = $0
- • Maintenance contract: Included in hosting = $0 extra
- • Emergency fixes: Rare, covered = $0
- • Plugin licenses: No plugins = $0
- • Hosting (edge network): $0-300/year
- • Total: ~$0-300/year
Savings: $9,500-$23,000 per year. Every year. That's real money back in your business.
😰 The 3am Wake-Up Call
3:17am. Phone rings. Monitoring alert: "Site down."
- • Scramble to laptop. WordPress white screen of death.
- • Plugin conflict? Database crash? Hack? No idea.
- • Try to restore backup. Backup plugin failed.
- • Panic. Customers can't checkout. Losing sales every minute.
- • Finally fixed at 5:30am. Couldn't sleep anyway.
This shouldn't be your life. Static sites don't have 3am emergencies.
✓ The Highlander Reality
Zero maintenance. Sites just work. No plugins to update. No database to maintain. No security patches. Static architecture = nothing to break. Automated monitoring alerts if anything unusual. We handle rare issues. You focus on business, not babysitting a website.
Maintenance: WordPress vs Highlander
| Task | WordPress | Highlander |
|---|---|---|
| Core Updates | Monthly (risky) | Automatic |
| Plugin Updates | Weekly (conflicts common) | No plugins |
| Security Patches | Frequent (vulnerable) | Not needed (static) |
| Database Optimization | Monthly | No database |
| Backup Management | Manual/plugin | Git (automatic) |
| Uptime Monitoring | Third-party tool | Built-in |
| Broken Link Checks | Manual/plugin | Automated |
| Performance Optimization | Ongoing struggle | Fast by default |
| Time Spent Per Month | 5-10 hours | ~0 hours |
Expert Support When You Need It
Direct access to developers who built your site. No tier-1 support runaround.
Critical
(Site Down)
- • Response: 1 hour
- • Resolution: ASAP
- • Channels: Phone, email, Slack
- • 24/7: Yes
Urgent
(Feature Broken)
- • Response: 4 hours
- • Resolution: 24 hours
- • Channels: Email, Slack
- • Hours: Business hours
Normal
(Questions, Enhancements)
- • Response: 24 hours
- • Resolution: Varies
- • Channels: Email
- • Hours: Business hours
What's Different
You talk to real developers, not support scripts.
Typical Support Experience:
- → "Have you tried clearing cache?"
- → "Can you send screenshots?"
- → "Escalating to tier 2..." (24hr wait)
- → Tier 2: "Escalating to tier 3..."
- → Days later: actual help
Highlander Support:
- → Email developer directly
- → They built your site, know codebase
- → Real technical help immediately
- → Fix deployed within hours
- → Problem solved
24/7 Automated Monitoring
Know about issues before your customers do.
Uptime Monitoring
Ping your site every 60 seconds. Downtime detected? Alert sent immediately.
Error Tracking
JavaScript errors, API failures, broken features. Tracked automatically with stack traces.
Performance Monitoring
Response times, PageSpeed scores, Core Web Vitals. Performance degradation alerts.
Broken Link Detection
Automated crawling finds broken links, 404 errors, missing images. Fixed before users see them.
Proactive, not reactive. Issues caught and fixed before impacting customers.
Web Development Services
Custom web development solutions for your business
Enterprise Web Development
Custom-built solutions using modern technologies for your specific business requirements.
Business Website
Custom-designed websites optimized for your business goals.
Website Maintenance
Customized maintenance plans to keep your website secure and performing optimally.
Landing Page
Fast, effective landing pages optimized for conversions and performance.
Why Choose Our Web Development Services?
Zero-Maintenance Architecture
No plugins to update. No security patches. No database to maintain. Static sites don't break.
Automatic Dependency Updates
Automated PR for dependency updates. Tests run automatically. Merge when safe. Stay current effortlessly.
Expert Support
Direct access to developers who built it. No tier-1 support runaround. Real help, fast.
Uptime Monitoring
24/7 monitoring. Downtime alerts. Error tracking. Know issues before customers complain.
Automated Backups
Git-based version control. Every change tracked. Instant recovery. Never lose data.
Health Checks
Automated health monitoring. Performance metrics. Broken links detection. SEO checks. Stay healthy.
Results You Can Expect
Save Time
No maintenance = focus on business. WordPress maintenance: 5-10 hours/month. Highlander: 0 hours/month.
Lower Costs
No ongoing maintenance fees. No emergency fixes. No plugin licenses. Predictable, low costs.
Sleep Better
No 3am site-down calls. No plugin conflicts breaking production. Just works. Peace of mind.
Always Current
Automated updates keep dependencies current. Security patches applied automatically. Never outdated.
See What People Are Saying
Real Stories. Real Satisfaction
Built for Business Growth
From $2,999, transform your business website into a lead-generating machine.
- Proven ROI
Our business websites average 3x more leads with 90+ PageSpeed scores
- Enterprise-Grade Security
Bank-level security with 99.9% uptime guarantee
- Built for Growth
Scalable solutions that grow with your business needs
- Full Service Support
From development to SEO, we handle everything
Trusted by Business Leaders
Professional Development Process
Your project deserves enterprise-grade tools and processes.
Project Management
Track every detail in Asana with real-time Slack updates. You're always in the loop.
Project Timeline
Discovery & Planning
Design & Architecture
Development & Testing
Enterprise Security
Enterprise-grade security for your peace of mind.
Quality Assurance
Multi-stage testing with Sentry production monitoring and UserSnap feedback tools.
Data-Driven Growth
Weekly tech blogs and SEO optimization based on Google Trends analytics.
Clear Communication
Daily Slack updates, weekly video calls, and a dedicated project dashboard keep you informed every step of the way.
Trusted Technologies
Industry-leading tools we use to deliver excellence.
Modern Deployment Pipeline
Frequently Asked Questions
WordPress has ~60K plugins. Each plugin: separate codebase, separate updates, separate security vulnerabilities. Core WordPress updates break plugins. Plugin A conflicts with Plugin B. Database grows, slows down, needs optimization. Security patches every week. Theme conflicts. It's architectural—WordPress wasn't built for zero-maintenance. Highlander is static (no moving parts, no database, no plugins). Nothing to maintain.
Rare (static sites are stable), but if issues arise: (1) Automated monitoring detects issue immediately, (2) Alert sent to our team, (3) We investigate and fix, (4) If needed, rollback to previous version instantly. You're notified when resolved. Response time: typically within 1-4 hours for critical issues. Compare to DIY WordPress: you discover issue, troubleshoot alone, Google solutions, possibly hire emergency developer at $150/hour. Highlander: we handle it.
Automated. Dependabot/Renovate creates PR when dependency updates available. Tests run automatically. Safe? Merge. Breaking changes? We review and handle. You approve merges if desired, or we handle automatically for minor/patch updates. Major version updates reviewed manually. Always stay current without manual work.
Every change is committed to Git. Full version history. Need to recover? Revert to any previous commit. Content in CMS (Contentful/Sanity)—they handle backups. Code in Git repo—full history. No separate backup system needed. It's built into the workflow. Compare to WordPress: database dumps, file backups, backup plugins, storage costs, pray restore works. Git = automatic, reliable, free.
Support tiers: Critical (site down): 1 hour response. Urgent (feature broken): 4 hour response. Normal (questions, enhancements): 24 hour response. Email, Slack, or phone. Direct access to developers who built the system. No tier-1 'have you tried restarting' support. Real technical help.
Included: monitoring, uptime checks, dependency updates, security, bug fixes, minor tweaks, support. Extra: major new features, design changes, content updates (you manage via CMS), third-party integrations beyond initial scope. Clear pricing—no surprise bills. Most clients never pay extra after launch.
Yes. Full codebase access. Documentation provided. If you have developers, they can maintain. Highlander is standard Astro/TypeScript—no proprietary lock-in. But most clients prefer we handle it because: (1) zero-maintenance architecture, (2) we know the codebase intimately, (3) cost-effective vs hiring developer. Your choice.
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