Client Support Services
Client Support Services at Araptus
Welcome to Araptus Support. Our commitment to you extends beyond delivering high-quality software. We're here to assist you at every step of your journey with us—ensuring your operations run smoothly and efficiently. From technical support to website repair and optimization, we've got you covered.
Our Support Commitment
At Araptus, we believe in building lasting relationships with our clients by providing comprehensive support and maintenance services tailored to your specific needs. Here's how we can help:
- Responsive technical support
- Dedicated account management
- Regular maintenance and updates
- Comprehensive training and resources
- 24/7 emergency support
- Website repair and optimization services
Technical Support
Our technical support team is available to address any issues you might encounter with our software. From troubleshooting problems to optimizing your system's performance, we are here to help.
- Availability: Monday through Friday, 10 AM to 6 PM CT
- Email: support@araptus.com
Website Support and Maintenance
We offer comprehensive website support and maintenance services to keep your site running smoothly and efficiently. Our services include regular updates, security management, and performance optimization.
For more details on our website support and maintenance services, visit our dedicated page.
Account Management
Your dedicated account manager will assist with any queries about your service, help manage your account details, and ensure you are making the most of our solutions.
- Scheduled Reviews: Quarterly business reviews to discuss your needs and feedback
- Direct Contact: Direct line to your account manager for personalized service
Maintenance and Updates
Keeping your software up-to-date and running smoothly is essential. We provide regular updates and maintenance to enhance functionality and security.
- Update Schedule: Regular updates provided quarterly or as needed
- Custom Upgrades: Tailored upgrade options available to meet evolving business requirements
Training and Resources
We offer comprehensive training sessions and resources to help you and your team understand and effectively use our software.
- Training Sessions: Available both online and onsite
- Resource Library: Access to a comprehensive library of guides, FAQs, and how-to videos
Website Repair and Optimization
We understand that websites can encounter various issues over time. Our "We Fix Websites" service is designed to diagnose and resolve problems, turning your digital presence from a liability into a powerful asset.
- Comprehensive Audits: We analyze your website to identify performance bottlenecks, security vulnerabilities, and areas for improvement.
- Custom Solutions: Our team develops tailored plans to address your website's specific issues.
- Ongoing Optimization: We provide continuous monitoring and support to keep your website running smoothly.
For more details on how we can fix and optimize your website, visit our We Fix Websites page.
Emergency Support
In the event of critical issues, our emergency support team is available 24/7 to ensure rapid response and resolution.
- Contact Method: Dedicated emergency hotline and email
