Support
Client Support Services at Araptus
Welcome to Araptus Support. Our commitment to you extends beyond delivering high-quality software. We're here to assist you at every step of your journey with us—ensuring your operations run smoothly and efficiently.
Our Support Commitment
At Araptus, we believe in building lasting relationships with our clients by providing comprehensive support and maintenance services tailored to your specific needs. Here’s how we can help:
Technical Support
Our technical support team is available to address any issues you might encounter with our software. From troubleshooting problems to optimizing your system's performance, we are here to help.
- Availability: Monday through Friday, 10 AM to 6 PM CT
- Email: support@araptus.com
Account Management
Your dedicated account manager will assist with any queries about your service, help manage your account details, and ensure you are making the most of our solutions.
- Scheduled Reviews: Quarterly business reviews to discuss your needs and feedback
- Direct Contact: Direct line to your account manager for personalized service
Maintenance and Updates
Keeping your software up-to-date and running smoothly is essential. We provide regular updates and maintenance to enhance functionality and security.
- Update Schedule: Regular updates provided quarterly or as needed
- Custom Upgrades: Tailored upgrade options available to meet evolving business requirements
Training and Resources
We offer comprehensive training sessions and resources to help you and your team understand and effectively use our software.
- Training Sessions: Available both online and onsite
- Resource Library: Access to a comprehensive library of guides, FAQs, and how-to videos
Emergency Support
In the event of critical issues, our emergency support team is available 24/7 to ensure rapid response and resolution.
- Contact Method: Dedicated emergency hotline and email